COVID – 19 Update : A Message to our Guests

The safety and well-being of our guests and colleagues is our top priority, and we have implemented new hygiene procedures above and beyond our standard protocols, as well as social distancing measures, in line with the guidelines of the World Health Organization (WHO) and local health authorities. With that in mind, we wanted to update you on the actions we have taken in response to the outbreak that guarantee the safety of guests and employees.

Individual protection measures:

• Masks, Gloves and Disinfectant cleaning gel
• Security and disinfection elements for clients: complimentary disinfectant gel and mask on arrival at the guest apartments.
• Employee protection: all hotel workers have the necessary material to carry out their work with all the hygienic and sanitary guarantees. Daily check-ups: control and register staff temperature before entering the hotel. Staff training for the appropriate actions if a guest or worker presents symptoms of COVID-19 disease.

Collective protection measures:

• Public Spaces: Disinfection of reception desk, passageways and common areas at VIKO Boutique Hotel.
• High-touch areas, such as bathrooms, elevator buttons and remote controls, are disinfected and cleaned with a higher frequency.
• Cleaning the filters of the air conditioning systems every week.
• Easily accessible hand sanitizers placed in common areas.
• Signposts in waiting areas to keep distances.
• Regulate the use of elevators with new capacity signage up to 2 people.

• Guest Rooms: cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, including revolutionary sterilization, using smart germicidal UV-C lights (Kill 99% Virus Bacteria Mites Germ) and Steam Cleaners.
• Loose items such as in room hotel information books and decorative pillows are removed from our apartments.
• Adaptation of the buffet breakfast service as an individually packaged breakfast
• Our staff will not clean the apartment if the guest remains inside, in compliance with current regulations on COVID19. Likewise, our staff will be equipped with its corresponding PPE.

Thank you for the trust and support you have in us and we look forward to welcoming you at VIKO BOUTIQUE HOTEL soon.